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Business Broadband

Palau's Fastest DSL provider, PNCC offers high-speed broadband DSL and Fiber Optic solutions for your fast paced business. PNCC understands the technology budget challenges, so we have developed "Commercial DSL Contracts" that should meet your needs. Please inquire about Commercial DSL Contracts.

DSL stands for Digital Subscriber Line. It is a technology that brings 24x7 high bandwidth internet access (often called “broadband”) into businesses and homes over copper telephone lines. PNCC also offers options for connectivity via VDSL and fiber, please contact PNCC Sales at 488-9600 for more information.

Although DSL service is provided over standard copper telephone lines, it requires special high-speed modems, one at the customer's premises and one at the provider's central office.

A point to note in DSL technology is that there is a trade-off between speed and distance. That is, the more the distance between your premises and those of the service provider, the lower the speed you’re likely to get. So, DSL works best if you’re closer to the premises of your service provider.

PNCC offers a variety of DSL subscriptions suitable for single computers and computer networks. For rates and more information, please contact Customer Service at 488-9000 or Sales at 488-9600. For residential DSL service, see Home Net User Guide on pages 17-19.

DSL service is available in most areas of all states from Kayangel to Angaur Babeldaob states. If you have a request for DSL service in your area which is not covered, please contact Customer Service at 488-9000 or Sales at 488-9600.

IP stands for Internet Protocol. An IP address serves to identify a computer or any other networked device on a network, thus making communication and exchange of information between computers possible. An IP address is formatted as 4 sets of numbers, each having a value between 0 and 255, separated by dots. IP address example: 216.55.128.4

TCPIP stands for Transmission Control Protocol/Internet Protocol, which is a set of networking protocols or language that allows two or more computers to communicate. It has now been widely adopted as a networking standard. Internet requires TCP/IP to work.

DSL Troubleshooting Tips

Please follow these simple steps:

  1. Unplug the small, black power cord from the back of the modem or find power button and press it to turn off the modem.
  2. Check the front of the modem to ensure that all the lights have been turned off.
  3. After 5 minutes, plug the modem back in or press power button to turn it back on.
  4. Wait for 5 more minutes and try your connection again.

This means that there is no power going to your modem.

Follow these simple steps:

  1. Check all the cables on the back of the modem to make sure that they are plugged in tightly.
  2. Check the power cord to see that it is plugged into the UPS or wall outlet (not recommended). If all cables are securely plugged and the modem light is still off, move the modem to another power outlet to check.
  3. If you still have no light, then most likely the modem has gone bad.
  4. Please call PalauNet Technical Support at 587-9696 for more information. In the event that your modem has gone bad, you may be able to get a replacement and charge it to your current account.

Please follow the steps below to check your connection.

  1. Is this the only computer In the network? If not, check the internet connection from other computers in the network. If working, then the problem is localized in that particular computer, have someone take a look at it
  2. If this is the only computer connected in this network, then:

    First, shut down your computer • Second, power down your DSL modem and router, if you have one. Wait for 5 minutes.
    Next, power up your DSL modem and router and waitfor the lights to be steady (not blinking). • Lastly, restart your computer and then try browsing the internet. If you still cannot browse, please call PalauNet