- Aimeliik State (680)-544+xxxx
- Airai State (680)-587+xxxx
- Angaur State (680)-277+xxxx
- Kayangel State (680)-876+xxxx
- Koror State (680)-488+xxxx
- Melekeok State* (680)-654+xxxx
- Ngaraard State (680)-824+xxxx
- Ngarchelong State (680)-855+xxxx
- Ngardmau State (680)-747+xxxx
- Ngatpang State (680)-535+xxxx
- Ngchesar State (680)-622+xxxx
- Ngaremlengui State (680)-733+xxxx
- Ngiwal State (680)-679+xxxx
- Peleliu State (680)-345+xxxx
*Republic of Palau Capitol
Telephone Repair Services
Effective January 1, 2009, fixed line telephone customers are responsible for the maintenance and repair of all the inside wiring and jacks for their telephone service as well as the telephones inside their location (house or office).
Inside Wiring Maintenance Plan: $3.00 per line/month*
Optional monthly recurring charge for customers who want PNCC to maintain or repair CPE (inside wiring and jacks) on the customer premises. Maintenance includes determining if customer owned equipment is the cause of any problems but does not cover cost of repair of customer owned equipment (i.e. telephone instruments). Customers who do not want this option will be charged labor and materials for each job requested.*Rates subject to change
Telephone Trouble Shooting Tips: Before Calling 611
Before you call 611 for repair service, PNCC recommends checking first to see if the problem is inside or outside your building.
If the problem is outside in PNCC's lines there will be no charge for the repair service.
If the problem is inside your building location (in the telephone equipment, inside wiring or jacks), then the customer is responsible for the repair and you will be charged labor and materials for PNCC to perform the repair work (for inside wiring and jacks, telephone instruments not included).
If you subscribe to the Inside Wiring Maintenance Plan (only $3/month per line) then PNCC's troubleshooting and repair of inside wiring and jacks is covered.
*Rates subject to change
|Extension||Additional outlet for a single-line telephone that is located on the same premises. This service is deregulated. Customers can install their own. Requests to have PNCC provide extension of current residential telephone account to other location will be charged for time and supplies used.|
|Customer Premises Equipment (CPE)||
Devices or apparatus and their associated wiring (e.g., telephone instruments, jacks and inside wiring) provided
by the customer. Complete ownership and maintenance responsibility of CPE resides with the customer.
Examples of CPE include telephone instruments and telephone key systems, jacks, computers, television sets, inside wiring, and cellular phones.
|Inside Wire||Wire that runs from the connection point or NID to and including the telephone jacks inside your home or office.|
|Network Interface Device (NID)||also known as the company's Demarcation point.|
|Demarcation Point||The point of interconnection between the Company communications facilities and terminal equipment, the protective apparatus or wiring at a customer's premises known as the network interface device. The demarcation point is located on the customer's side of the network interface device or the equivalent thereof where a network interface device is not employed.|
Three-Way Calling: With Three-Way Calling, three people can be connected on the phone at the same time.
Call Forward: Now when you are away from your home, your calls can be automatically forwarded to you.
Call Waiting: Now while talking on the phone you won't miss another call. With Call Waiting, a special tone alerts you to an incoming call when you are on the phone; the caller hears only a normal ring. You can then place your current call on temporary hold and answer the new call.
Plus, with Cancel Call Waiting, you can eliminate Call Waiting for the duration of a call. This is especially useful when you don't want your call interrupted or when you are using a computer on the line. Dial *70 to activate Cancel Call Waiting; just hang up and Call Waiting will be automatically reactivated.
Long Distance Telephone
How to Call Long Distance
There are many convenient ways to call long distance in Palau
- International Direct Dial (IDD) Accounts
- Debusch International Prepaid Phone Cards
- Debusch Charge Cards
- Long distance via PalauCel Mobile Phones
- Operator-assisted Calling
International Direct Dial (IDD)
Enjoy the convenience of dialing direct from your home or office phone with an International Direct Dial account.
Customers who subscribe to IDD service may call other countries by simply dialing the appropriate country and city codes. (dial 0 for help with country codes)
To place an IDD Call, dial (without pausing):
City routing or area code
Example: Direct-Dial call to Honolulu, Hawaii, USA
011 + 1 + 808 + 234-5678
How to Access USA 1-800 Numbers (Paid 1-800 Service)
You can reach U.S. “800” numbers by dialing direct using the same instructions for all IDD calls.
However, note that U.S. 800 numbers are not free to call from Palau; this is a paid service offered at regular direct dial rates for your convenience.
Example: 011 + 1 + 800 + xxx-xxxx
To reach the PNCC operator:
Dial "0" from a landline
Dial 587-9904 from a mobile phone
How to Use Debusch Phone Cards
Debusch International Prepaid Phone Cards
Long Distance Calls
PNCC Debusch Cards offer direct dial rates for overseas calls, with no connection fees. Prepaid Debusch cards are available in $10, $20, and $50 denominations and are sold at PNCC and at stores and shops throughout Palau. Call 488-9600 or dial "0" for sales locations.
Dialing Instructions - Calls from Palau
- Expires 180 days from the date of first call
- Remaining minutes are non-refundable
- PNCC is not responsible for cards that are lost, stolen or misused.
Debusch Charge Cards
Economical direct dial rates apply when you use the Debusch Charge Card to call direct dial long distance.
Only $10 activation fee (deposit required). You can call from any phone in Palau with your personal account code and charge it to your phone bill. Just decide what limit you need on your account and the Debusch system tracks the balance.
How to Send a Fax with Debusch Cards
After your fax goes through completely, if you are using the handset you can hang up.
Wait for the transaction report of your fax transmission that will be printed out from the fax machine, which you may keep for your records.