Palau Goods and Services Tax (PGST)
Effective January 1, 2023, PNCC will begin collecting the Palau Goods & Services Tax on all products and services. PNCC will remit the 10% PGST to the Bureau of Revenue and Taxation but the price you pay will only increase by 6%. For more information please see our PGST FAQ.
Your PNCC Bill
You will receive a consolidated billing statement for all your PNCC services, including telephone (fixed line), Internet, Digital TV, and PNCC Mobile. Your first bill will include a full 30 days of monthly charges in addition to a fractional amount equal to the number of days of service prior to the billing date.
*rates subject to change
Billing for Changes
All changes, except for termination of service or elimination of certain options, involve a service charge. The amount you are charged depends on the type of change requested. Your Customer Support Agent can tell you the current charges for different services.
Bills are due and payable upon receipt. PNCC should receive your payment by the date specified on the bill. By paying your bill on or before the due date, you can be sure of maintaining a good payment record and avoid a late fee or interruption of service.
Disconnected services can be reconnected upon full payment including 5% late fee of the past due amount, and a reconnection fee.
Billing Questions & Errors
If you have a question about your bill, call 587-9800. Explain the possible error to your Billing Representative. If the error cannot be promptly resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated.
Disconnection for Non-payment
Bills are due and payable upon receipt. When an undisputed amount is not paid within 30 days, your service is subject to suspension and/or disconnection. If the amount of the bill is excessive, and the situation indicates that PNCC may incur a substantial loss, your service may be disconnected prior to the delinquent date, without notification. Returned checks may also place your account in jeopardy. You will be assessed $30.00 for a returned check.* Previous amounts due, plus the returned check charge must be paid within seven days from the date of notification to avoid interruption of your service.
*rates subject to change
How and Where Can I Pay My Bills?
Starting in 2024, a nominal fee will be introduced for paper bill statements. Go green and avoid this fee by switching to paperless billing with SmartHub online payments. Bills may be paid by mail or in person at the PNCC cashier in Airai and Koror, the PNCC Customer Support Agent in Peleliu, or Bank Pacific. Include the remittance section of your bill or your phone number when you mail your payment; when paying in person, please bring your complete bill with you.
Sign up for SmartHub e-bill service to view and pay your bills online.
SmartHub Online Bill Payments
- NEW! Pay your PNCC bill online
- View account balances for all your PNCC services
- Usage records for PNCC mobile data
- Payment/Transaction details
- Subscription details
- Bill history (up to 6 months)
- Printable PDF files of current and past billing statements
- PNCC will email you every month when your bill is ready to view and pay online.
How to get the SmartHub app?
FOR REGISTERED USERS2 WAYS to download the app:
Direct download from: www.smarthubapp.com
NOT REGISTERED?Pay your bill without registering!
Report Service Issues Online
Directory Search Online
New! Online Directory Search in SmartHub and on the Website.
Click on "Directory Listing" link after logging in and users can search online for any published fixed line phone number, anytime, anywhere 24/7. A quick search link is also available at www.pnccpalau.com - Click on Palau DirectoryClick to check out the new directory search feature
All searches for published, fixed line phone numbers only, not mobile phones.